Our Commitment to Your Satisfaction
As a Shaner hotel, we foster an environment of teamwork by encouraging each associate to do their part to fulfill their role as part of the bigger picture contributing to the guest, the company, and the community.
We mentor and empower associates to anticipate the needs of a customer and then address those needs quickly and confidently. We look for ways to do more for our customers than they expect of us.
We demonstrate a total commitment to do Whatever It Takes or “W.I.T.”:
- Just meeting standards is not enough; we strive to exceed expectations.
- We motivate associates to have a sense of identity and purpose and to take personal responsibility for maintaining our commitment to service.
- Managers and associates work together as a team, with one focus – the needs of our guests!
We wear a W.I.T. button as part of our uniform to remind ourselves that our goal is hospitality and our success depends largely on the service knowledge and follow through that we provide to our guests.
Please visit our employment opportunities page should you be interested in learning more about current positions available at The Newport Harbor Hotel and Marina.